Terms and Conditions - Sofa Removals

Welcome to Sofa Removals. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by the following terms. Please read them carefully.

1. Scope of Services

Sofa Removals specializes in the removal, transportation, and delivery of sofas and related furniture. Our services include:

Local and long-distance removals
Packing and unpacking services
Disassembly and reassembly of furniture
Secure transportation ensuring the safety of your items

2. Booking and Confirmation

To secure our services, customers must complete a booking process either online or via telephone. Upon receiving your booking request, we will:

Confirm availability on the requested date
Provide an estimated cost based on the information provided
Issue a booking confirmation upon agreement of terms

All bookings are subject to availability and are not confirmed until a confirmation email or message is received.

3. Payment Terms

Payment for our services must be completed as follows:

A deposit of 50% of the total estimated cost is required at the time of booking.
The remaining balance is due upon completion of the service.
We accept various payment methods, including credit/debit cards, bank transfers, and cash.

Failure to make payments as agreed may result in the cancellation of your booking.

4. Cancellations and Rescheduling

Cancellations must be communicated to us in writing or via our official communication channels. The following terms apply:

Cancellations made more than 48 hours before the scheduled service incur no penalty.
Cancellations made within 24 to 48 hours may result in a fee of 25% of the total service cost.
Cancellations made less than 24 hours before the service may incur a fee of 50% of the total service cost.
We reserve the right to reschedule services due to unforeseen circumstances such as extreme weather conditions or logistical issues.

5. Liability and Insurance

While we take utmost care in handling and transporting your furniture, Sofa Removals is not liable for any damage or loss unless caused by our negligence. To safeguard against potential damages, we offer optional insurance coverage:

Basic coverage included in the service cost
Comprehensive coverage available at an additional fee

Customers are encouraged to review insurance options to ensure adequate protection of their belongings.

6. Customer Responsibilities

To facilitate a smooth removal process, customers must:

Ensure all items are ready for removal at the agreed time
Disassemble any furniture that cannot be moved as a whole
Provide access to the property, including any required keys or security codes
Clear pathways to and from the removal points to prevent obstruction

7. Changes to Terms and Conditions

Sofa Removals reserves the right to modify these Terms and Conditions at any time. Customers will be notified of significant changes through official communication channels. Continued use of our services constitutes acceptance of the updated terms.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Sofa Removals operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that area.

9. Privacy Policy

Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. Rest assured that your information will not be shared with third parties without your consent, except as required by law.

10. Acceptance of Terms

By booking and utilizing our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

Thank you for choosing Sofa Removals. We look forward to assisting you with your removal needs.

11. Additional Provisions

Any gifts or items found during removals will be returned to the customer or disposed of as per customer instructions.
We are not responsible for delays caused by third-party service providers.
Customers must inform us of any special requirements or circumstances prior to the service date.

These additional provisions ensure clarity and mutual understanding between Sofa Removals and our valued customers.

12. Force Majeure

Sofa Removals is not liable for any failure or delay in performing our services due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, or government restrictions.

13. Intellectual Property

All content provided by Sofa Removals, including text, graphics, and logos, are the property of the company and are protected by intellectual property laws. Unauthorized use of our content is prohibited.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Sofa Removals regarding the use of our services, superseding any prior agreements or understandings.